Choose for tvOS or iOS
Apple TV uses tvOS; iPhone and iPad use their own mobile systems. An app available on one platform may not be available on the other. Check the App Store listing, supported versions and any separate player subscription before installation.
Request the right login format
Tell support the app name and device. Enter the server and credentials directly into that player as instructed. Do not share a screenshot with your password visible. Our integrated player VPN should not be assumed to exist inside a third-party Apple app.
Test the viewing controls
Open a live channel and an on-demand programme. Check the audio and subtitle menus, then try remote navigation on Apple TV or touchscreen controls on iOS. Casting, AirPlay and background playback are app-dependent and must be tested separately.
Remember the stream allowance
Moving from a phone to the television can leave the original app playing. Stop the first stream if your plan has only one connection. If you need both at once, compare a plan with enough simultaneous screens.
Still need a little help?
Send us the device model, player name and the step that did not work. Keep passwords and payment details out of your message.
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