Before purchasing
Use a trial where available to check your device, viewing preferences and network. Review the final checkout summary before payment. The website does not advertise an automatic no-questions refund period.
How to request a review
Contact support with your order reference, purchase date, selected plan and the reason for the request. Do not include your complete card number, password or payment security codes. Explain any setup or access issue and the steps already tried.
What happens next
Support will review the order and circumstances, check any applicable payment terms and respond through the contact details associated with your enquiry. Where a technical issue can be resolved, we will work through the relevant checks with you.
Your rights
Any rights that apply under consumer law remain unaffected. This page does not promise a particular approval outcome, payment-provider processing time or refund window that has not been confirmed for your order.