Tell us what you need from a server
Customers can choose from the server options currently available for their setup. State your country, device, languages and must-have channels. We can then explain the relevant options instead of assuming one catalogue suits everyone.
Test one option consistently
Use the same device and network when comparing available options. Check a live channel, an on-demand title, the guide and any catch-up you need. Note the time of the test if an issue appears only during busy viewing hours.
A change can affect your saved setup
A different server may have a different channel order, library, login address or catch-up coverage. Favourites and viewing history stored in a player may need to be rebuilt. Confirm the new details with support before deleting a working configuration.
No need to guess connection details
Use only the address and account details supplied for your own access. A similarly named website or an old tutorial may show unrelated server information. Never send your password in a public comment or screenshot.