Our setup commitment
Support is available 24/7. We will assist you until the service works on your compatible device and connection, including player setup and checking the supplied access. This commitment does not mean every unsupported device or unstable network can be made compatible.
Send the details that narrow the problem
Include your reference number if you have one. Describe whether the issue affects everything or just one channel or title. We do not need a password, payment card number or unredacted account screenshot.
- Device model, operating system and player app.
- Exact error message and when it started.
- Channel or title, plus the time and time zone.
- Whether another channel or device works.
Try the simplest checks first
Confirm the internet works, stop unused streams, restart the player and check that the login address is unchanged. Avoid reinstalling immediately: it may erase favourites and make the original problem harder to identify.
Choose your contact route
Use the contact form to record your question and receive a reference. Direct email and WhatsApp options are available through the contact buttons when configured. The current details load only after you choose a channel.