Let the programme guide load
The first guide sync can take longer than opening the channel list. Confirm the player is using the guide supplied with your access and allow the initial update to finish. Avoid importing a random EPG address that may not match your channel identifiers.
Check the time before shifting the guide
Verify the device date, time zone and daylight-saving setting. Compare a known live programme. If only one channel is offset, report it rather than applying a global adjustment that could make every other listing wrong.
Look for the catch-up marker
Only supported channels and programmes can be replayed. The retention window varies, and not every entry in the guide is a replay link. Open a recently completed programme marked for catch-up to test the feature.
When the schedule is blank
Check whether live playback still works and whether other channels have listings. Refresh the guide through the player’s normal option. Send the affected channel and player name if the issue persists; reinstalling the app is rarely the first useful check.
Still need a little help?
Send us the device model, player name and the step that did not work. Keep passwords and payment details out of your message.
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