Identify the television system
Check Settings for the operating system and model. Some televisions have a proprietary smart platform rather than Android, even when their home screens look similar. Use the Smart TV guide if the app store is Samsung or LG’s own store.
Install a television-compatible player
Our player is available on supported Android-based devices. Ask for the correct installation instructions with your trial request. Prefer the recommended trusted source and confirm that the app can be navigated without a touchscreen.
Load your account and catalogue
Enter the supplied login details, then allow the channel list and EPG to populate. On a slow first sync, avoid repeatedly restarting the app. Open a channel, test volume and subtitles, and create a few favourites so daily browsing is simpler.
Fine-tune one setting at a time
Leave decoding and display options at their recommended defaults initially. If there is sound without a picture, note the channel and codec behaviour before changing the decoder. Compare another source and report the device model and player version to support.
Still need a little help?
Send us the device model, player name and the step that did not work. Keep passwords and payment details out of your message.
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