Start with a supported installation
Give support the device model and Android version. Our player is available on supported Android devices; use the installation route supplied for your request. Avoid granting unrelated permissions or installing packages from unverified mirrors.
Check Wi-Fi before mobile data
Complete the first catalogue sync over a stable Wi-Fi connection. Live video can use substantial data, particularly at higher resolutions. Your mobile network’s data allowance and roaming terms remain separate from the IPTV plan.
Set up comfortable playback
Test orientation changes, audio tracks and subtitles. Picture-in-picture and background playback depend on the app and Android version. If the phone stops playback when locked, report that exact behaviour before changing battery settings broadly.
Stop playback when changing screens
Close the active stream before starting your television if you have one connection. A minimised player may still be running. Protect your login details if the tablet is shared with family members.
Still need a little help?
Send us the device model, player name and the step that did not work. Keep passwords and payment details out of your message.
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